City Hospital

I was taken into City hospital with a heart attack; I found the care was excellent I could not fault anyone from the Doctors, theatre staff and especially all the nurses, not leaving out the cleaners and the staff that served the food.

Plus the food itself was hot and of reasonable quality.

The care I received was first class, with attention to keep me informed of what was happening to me at every stage.
My only personal moan was about toileting facilities and that is only because I'm also physically disabled finding toilets to low and washing facilities to high, (not being able to stand). But I'm guessing that will be rectified in the new hospital when it is built.

My partner was left from 3pm until 9.30pm with a cannula in a vein that had blown and fluids attached. This resulted in no iv pain killers, anti-sickness or antibiotics and a delay in treatment. Ward staff told us false information and did not seem caring in the slightest.

Good in X-ray, waiting for results sent to GP. Who advised shadow on gall- bladder. No info, follow up renewed to GP ( not happy). Asked to be renewed to QE where excellent service provided.

I had appointment for Friday 20th february at 9:30 in the e.n.t. department I arrived at 9am and was told that my appointment could not take place because the doctor was on holiday and did not cancelled my appointment. and now after a week I have not received a new appointment, do they expect me to rearrange this my self ?

The staff are rude and the nurses dont seem to care.

Missed my appointment due the incompetence of call Centre staff.

Several visits related to cataract surgery and related checks. First class people and what a different to my life once completed. Thank you!

Was admitted for drug poisoning and was helped very thoroughly throughout my stay. Thank you very much.

Usually I had terrible experience with blood testing in the UK, they never seem to find my vein and stab me multiple times or twist the niddle inside. But last Wednesday the lady (Rubina Masih) was amazing. It was less than a mosquito bite. No pain at all whatsoever. I would always go to her if I could.

After our consultations at Birmingham Children's Hospital we were quite disappointed my sons (17 months) operations were going to take place at the Treatment centre, we arrived and the ward was closed, we sat in a lovely clean area but were disappointed that there were no toys available for my son.
A nurse spotted us and took us through early (25 minutes) to the ward, which was clean and inviting and very child friendly, the play area, although small was lovely with plenty of toys to chose from.
The staff were all amazing, especially Molly, the student nurse who looked after us, they couldn't do enough for us.
The consultant came to speak to us and talk us through the operation, we didn't feel rushed and everything was explained in detail, we then met the anaesthetic team who again were lovely and talked us through everything.
When it came to the operation I was able to be with my son until he was asleep, one of the team put Peppa pig on his phone for my son to watch while they used the mask. I was then able to kiss my son and was taken out of the room (with tissues!!) we were called back as soon as the operation had finished and the consultant came and told us how it had gone, I was then taken straight to recovery to be with him.
Every member of the team came to see how he was doing after, they really cared.
On discharge we were given all the medication and information needed with phone numbers if we had any queries.
This was our first experience of having a child in hospital having surgery and honestly the staff made us all feel so at ease.
Thank you.