City Hospital

My relative was sent an appointment, it was an evening one, so we tried to change it but they took her off the list. She is still waiting for an appointment - over a year.

I attended A&E here after being told i would wait at least 5 hours to be seen at Birmingham Children’s Hospital. The hospital triaged very quickly and had an excellent pathway for X-ray before I had to see the doctor; saving both him and me time. Within an hour I had been triaged, had X-rays, saw a junior doctor and his consultant, had her finger strapped and been given an appointment that same week for fracture clinic. Everyone we saw including receptionists were exceptionally polite and helpful. What a difference from the children’s. I was so impressed and grateful. Will use this service from now on.

I have found the doctors and nurses to be very helpful, supportive and informative.

Good staff, they were all very good.
After my consultant retired, I never got to see the same doctor again. Every time I went it was a different person, so I stopped going.

Dealt with my query/complaint promptly and I achieved the result I wanted.
Received result of annual mammogram within a reasonable time

They were very kind and gentle when they broke the news I had kidney cancer. Everything we needed was there, including a specialist nurse. The operation was arranged quickly, and all options were looked at with me & with reference to my difficult medical history. They were wonderful before and after the operation, and my ward was super. The selection of world foods was wonderful, I only wish I'd had a bigger appetite to enjoy it. They made the scariest time of my life easier and I can't thank them enough for it.

My relative was brought to the hospital had urine infection on the ward. Loss of clothing and hearing aids. Was told referred to a rehab bed and subsequently sent to a home. which has now reduced mobility and not walking.

They were very fast in diagnosis, then surgery. Consultants, nurses and other staff are friendly and supportive.

I liked going to see the woman who did the Acupunture treatment but I do not think that the staff ie Nurses or Doctors Rheumatologist are people person and have a abrupt attitude about them. Most of the time I saw the Nurses and Doctors and Receptionist on their mobile or chatting in the middle of the corridor while there was patients waiting to be seen and I do not think that this is appropriate in a establishment such as a hospital where people attend because they are ill or have treatment to have and the staff are busy chatting about what they are going to do at the weekend and telling all their personal matters out in public in front of patients who do not need to hear this. Not appropriate or Professional.

MRI of Spine and Neck missed problem
CT of Abdomen and Pelvis missed problem
CT of chest missed problem twice
Treated for totally wrong thing for 3 years
Should have checked for diabetes as cause of urine problems
Now been told to much damaged has been caused and cant be fixed but still they cant tell me what the problem is yet the problem is on all of the scans but has been missed. If you make a complaint they don't take it seriously and take over 12 months to look into it and then they ask the same radiographer to look at the scans when they are the ones that missed it in the first place totally negligent hospital