City Hospital

City Hospital and NHS in general
Not satisfied with service at all. Took 4 years and now been sent back by GP. They know the problem - same problem but not getting resolved. Done laser treatment, injections, tablets, when I actually need a small operation - going on for 4 years. Problems actually getting worse - not sleeping properly.

The communication of staff should be improved.

Hassle looking for the right departments; no reception on the ward for assistance.

Made to feel relaxed and welcome by reception and all nursing staff including doctor.

on Sunday the 9th June, my husband came to City hospital by hospital at approx. 9.00pm. We were treated so well in A and E all the staff went out of their way to help him. He was then admitted to Assessment ward 1 where again he was treated so well. Thank you to all the staff you are amazing.

We have been to family clinic to do a check up and unfortunately ended up in A&E because patients condition got worse. While in city hospital A&E and then Gynaecology, they kept our family for more than 6.5 hours waiting for a doctor. At this point they had more than 7 midwifes and nurses. From 4-10:52 we wait for doctor to check sounds, ridiculous.

Waiting area should have TV. If there is a long wait patients should be informed about it so that they are prepared for it. Books and toys needed for children to keep them busy. Bigger room needed to accommodate more people with comfortable chairs.

My sister has sickle cell and gets treatment at city hospital quite regularly. The service she receives is very good. They are aware of her condition and needs.

I have lumps on my womb that requires a procedure that should have happened 2 weeks after finding them. I have been waiting since before Christmas . Follow up appointments keep getting cancelled and now is in June. Can’t have procedure unless awake although I know people who have been put to sleep to have it and won’t give me a full hysterectomy even though I have 3 children and had 28 miscarriages.

I was suffering severely with anxiety and insomnia after being refused help from CMHT I went to RAID. The nurse refused to assess me, she dismissed the fact that I was worried about my mental health and physical health through lack of sleep. I have had bad bouts like this before and had spent weeks applying for people's title plans and deeds on my street. Had started a hate campaign against neighbours who I have always got along with reporting them for moving fences and chopping a tree down. I am so horrified by my actions, but my GP, the CMHT and this nurse all failed to help me at a time that I desperately needed it. To be going through anxiety and having to beg for help to sleep is bad enough as it is, but to treated the way this nurse treated me in A and E is similar to another treatment I had in the hospital. From what I can gather she is supposed to be a mental health nurse, so she should recognise anxiety and know the risks lack of sleep would have on me.
But after another terrible experience in A and E and applying for my medical records, it appears she had me down as 'clearly seeking benzos' I'm sure my bank statement and my mounds of neighbours title plans,, reports to the council and fire service will show a very different picture when. My medical history will also show that I am not a benzo seeker at all, I have had 1 prescription of diazepam in my life and 1 lorozopam and 1 diazepam in the accident and emergency dept when I have been in total despair. I'm sorry if I don't fit the picture of someone who is worthy of mental health care when I desperately need it, I'm sorry that I even need to ask for help, but this nurse along with the others mentioned above have left me feeling that I am a liar who has nothing better to do with my life than sit in accident and emergency for 1 pill to try and calm me down and go to sleep.

I had been to the RAID team previously and the staff were very nice and didn't tell me they were setting boundaries as this nurse did.