City Hospital

I hope the staff that I came in contact with on July 2nd, get to hear this. They where informative, friendly and even though I wasn't ill and in a side room on my own, they made time to have a chat and a giggle with me, which made all the difference. Nurses do not get told often enough, when they have gone above and beyond their job...and these girls did on D27. Please tell them that Shirley Wynn bed 16, sends deepest thanks.

Disgusting attitude evident from nurses, looked down on every visitor; spoke to me very patronising and rudely, felt like I was in school again, very slow care, kept delaying a head scan (cancelling one changing a day, suddenly changing scans)
Also very inconsiderate at night and early morning (loud voices, lights on/off, talking loudly)

I was referred to the Breast Unit at The Treatment Centre at City Hospital after a routine mammogram detected an abnormality. From that first appointment the staff were superb, caring and knowledgeable. They treated me with the utmost respect. Within 8 weeks I had biopsies, day surgery and then follow up appointment to be given great news I was now all clear. I have never experienced such service whereby every member of staff were team players with your b est interest at heart. A BIG THANK YOU.

I found it quite easy to inform the Cataract Clinic of my need to change an appointment I had been offered.

I have a large lump in my neck that my GP believes is cancer. I received an appointment on the evening my appointment letter arrived - it was on the doormat when I got home from work. No doubt I will have to wait another 2 weeks for them to pull themselves together.

Staff need training on how to cope with patients with dementia.

I was on surgical day care today. The care I received from everyone I met was fantastic. Everything was explained to me.
I am a nurse at another local hospital and its was nice to be on the receiving end of care I would be proud to give to the children in my care at work.

Mr Stern. Breast reconstruction after breast cancer.

Very good doctors, nurses interpreted who help my mum to understand what she was going through.

Arrived at A&E after a dog bite to wrist, expecting stitches, but xray showed broken bone so i got admitted to newton 3. I was so scared, never been in hosp before, but the staff were soooo lovely it calmed me down straight away. They go above & beyond, and nothing is too much for them, they take the time to actually get to know you rather than just treating you. They are soooo kind, and are genuine people.

Only thing i found bad, was the fact i was nil-by-mouth for 15 hours and my op got moved to the next day. That annoyed me more than i can tell you, hense why i took 1 star off my rating, but that was obviously due to emergencies coming in. Besides going nil-by-mouth for so long twice, the ward itself & staff, were 10/10