City Hospital

I attended the centre for the first time with my 6 year old as the eye infection he had for over a week was not improving. The triage nurse was excellent: she listened, smiled, polite, and treated us with respect. After our consultation with the doctor, I approached her and expressed my gratitude and told her that the nursing profession should be proud of nurses like her as she represented the true face of nursing - public service workers in her position need to understand that all we want from healthcare workers is to be listened to and treated by the right people with right skills and knowledge. The doctor was also very good and spoke to my son as he deserved to be -with respect and dignity, she was patient and pitched her conversation to his level.

All of the staff from the nurses,doctors.xray dept and respiratory nurse are caring dedicated professionls
nothing was to much trouble. the treatment was fully explained and given efficintly.
the one department that let the side down was the Pharmacey I had to wait over 90 minutes for my medication ( not the fault of the AMU1 staff)

We lost our sister 22nd May suddenly, for three very difficult days we had full support from the staff at AMU1they were so respectful to our sister Caroline and provided her such care and dignity we could not have thanked them enough. they also provided us her family with private time to spend with her as she peacefully passed away, for which we will all be eternally greatfull. They are all a credit to their profession, and we say thank you .

I had my gall bladder removed at sandwell on Newton 2 on 20th May. I cannot express in words my sincere thanks for the way I was cared for. Everyone does such a valuable job to make the whole process work so well. From the ladies doing the house keeping and providing drinks and food, the nurses who cared for me so professionally and promptly, the anaesthetists who were so reassuring and calming, the team in recovery and moving me back to ward and Mr Criukshank who did my operation. Recovery post op was so comfortable and I had a very good experience overall. I know you all work so hard and often don't get much thanks or praise for what you do. I really hope my message gets passed onto you all individually because every one of you should be so proud of the work you do. You are truly a credit to our health service and couldn't be replaced by anyone better. Thank you so very much.

This doctor who is a plastic surgeon removed my cyst without leaving any scarring. The skin doctors said I would have a permanent 15mm scar therefore I was referred to Dr Salahuddin. A doctor at the top of his profession highly rated by me

Staff went out of there way to treat me as an individual , I was treated with such kindness and respect , I can't thank the staff on D6 and D25 enough for there compassion .

I would recommend serenity and a pool birth to anyone. Staff were fantastic. They are very relaxed which helps you and the rooms are very relaxing also with star lights. They are very hands of and leave your body to work naturally. I was checked once and that's when I first arrived. Having a water birth was amazing. The midwifes talk you through what to do and how to breathe. When my baby was born I was the first one to hold him and they left him on me for a good 40 minutes where ad with my first birth at good hope my baby was taken straight of me. Overall as far as labour goes it was perfect

I had a sudden change of vision in one eye so went to get it checked out. From registration to discharge I was there for approx. 2 1/2 hours. Given a thorough check over by Mohammed who was very professional and friendly.

I wear glasses and contact lens. Visual fields have been tested for a few year. Consultant said that on the next visit they would do MIR scan to rule out brain tumour... News with no prior warning or further explanation. App set for 3 months. Called when app letter had no arrived (as worried) not very helpful staff told me to wait. Letter arrived nearly 4 months. Decided to wear contact lens as I kept saying I couldn't see the test as short sighted. Next test- miraculous better! Disappointed by test and lack of sense. Not to mention 3-4 months of anxiety!

Would massively like to praise the staff at City for an excellent experience today. My husband and I would like to offer massive thanks to the very impressive Dr Fenn, who was kind, thorough and made me feel very safe.