City Hospital

I visit the immunology clinic was ward M8 and can only have high praises for Dr Karanam and his team, in particular Nurse Claire. They make me feel so welcome and are very professional.

A professional and very thorough service.

After care for eye surgery very poor. Staff very difficult to contact, do not return phone calls. Feel like nobody cares.

Went in for day surgery for laparoscopy I found all the surgical team to be fantastic, from mr baghdadi who did the surgery to the anaesthetists especially will, who reassured me and eased my nerves and nurse called Selina in ASU your a credit to the recovery ward, your so compassionate and kind. Thank you so much.

I took my son to your hospital with a suspected acute glaucoma attack at approx 3;30 am on 5th September 14, we live in Acocks Green but because I knew you have an emergency eye clinic there which I thought was a 24 hour service, we went there rather than Heartlands. Only to find when we got there that it is closed overnight, we went to A+E expecting to be as big and busy at Heartlands to find it very very small, and after my son was seen by a triage nurse we wer told it would be a 2 and a half hour wait to see a doctor as they were covering the wards as well. I dont call that an acute emergency dept, as by this time after 5 hours my sons symptoms were wearing off anyway, we decided to leave and he is going to make an emergency appointment with his optician today, he left it as long as he could before seeking medical help anyway, but there is a strong family history of Glaucoma so he is a extreme risk anyway. and was advised by NHS direct to seek medical help as soon as possible. For a large acute hospital I find your dept pathetic.

From preassessment to surgery. The multidisciplinary team were amazing. I'm in fact a member of staff in theatres and understand fully how the BTC model works. Overall all I can say it makes me feel very proud to be part of the city team.

I had a planned csection delivery with my second child at city hospital. Katherine Gutteridge was extremely supportive of my needs during pre op appointments. On the delivery day I could not have asked for more dedicated, supportive and caring staff. They were all extremely professional and kind despite being very stretched.

First port-of-call reception, Dermatology Department Sheldon block, most unwelcoming I arrived 20 minutes before my appointment, had to wait 15 minutes standing at reception until a member of staff appeared with a comment to myself there is a bell you know and your appointment isn't until 09:00 anyway!!! Nice service very professional just what you need when your ill. The rest of my appointment I received very good care, but I really feel that you need to sort out the first port of call/meet and greet part of your service so that patients are not made to feel like they are an inconvenience!!!

I had surgery and was taken to d25 soon after. The staff were very thoughtful and looked after me very well.

poor telephone answering service