City Hospital

Too many drs different treatments.was sent home with medication missing when my husband went back for them he was told because I had been discharged I was no longer their problem.

can not fault any of my birth experience here, wonderful surroundings, kind helpful staff, frequently recommend to any pregnant women!!

My 18 month old had hurt her ankle so we rush her to A+E on Tuesday at half 8 at half ten not one person had seen her so I ask and the answer I got was disgrace. I thought children at 18 months was a priority to them she was just a inconvenience. Tell me the children unit was closed and I should have came earlier. When she did it, I rushed straight to the car to hospital. How the hell was I meant to know it was closed? It was a nightmare - a disgrace, poor health care, never go here again.

From the time i attended the pre assessment to the time i had my hysterectomy i was treated as a person and not just a number unlike some hospitals i have attended every one of the staff from surgeon' anthetists nurses domestics were fantastic and the hospital should be proud of them a big thank you to the staff of ward d27 for your care after my op couldnt wish for better care THANK YOU EVERYONE

I was taken in late on a Saturday evening with a possible heart attack and feared the hospital would be packed and full of aggressive drunken people. How wrong I was. The media give such a false impression of what to expect. All of the doctors and nurses who treated and dealt with me were
extremely professional, very friendly and totally caring.
It was explained to me in great detail that I would need to stay in overnight and required tests every hour. I received nothing but apologies from them for having to do this despite it was totally required.
When you are admitted in these circumstances you feel shocked, worried and very scared but I was so reassured by everybody that I spent a far more comfortable night than I could have expected.
I have nothing but praise for the staff and how I was dealt with, and at the end I did not have a heart attack and so was even happier!!.

I visit the immunology clinic was ward M8 and can only have high praises for Dr Karanam and his team, in particular Nurse Claire. They make me feel so welcome and are very professional.

A professional and very thorough service.

After care for eye surgery very poor. Staff very difficult to contact, do not return phone calls. Feel like nobody cares.

Went in for day surgery for laparoscopy I found all the surgical team to be fantastic, from mr baghdadi who did the surgery to the anaesthetists especially will, who reassured me and eased my nerves and nurse called Selina in ASU your a credit to the recovery ward, your so compassionate and kind. Thank you so much.

I took my son to your hospital with a suspected acute glaucoma attack at approx 3;30 am on 5th September 14, we live in Acocks Green but because I knew you have an emergency eye clinic there which I thought was a 24 hour service, we went there rather than Heartlands. Only to find when we got there that it is closed overnight, we went to A+E expecting to be as big and busy at Heartlands to find it very very small, and after my son was seen by a triage nurse we wer told it would be a 2 and a half hour wait to see a doctor as they were covering the wards as well. I dont call that an acute emergency dept, as by this time after 5 hours my sons symptoms were wearing off anyway, we decided to leave and he is going to make an emergency appointment with his optician today, he left it as long as he could before seeking medical help anyway, but there is a strong family history of Glaucoma so he is a extreme risk anyway. and was advised by NHS direct to seek medical help as soon as possible. For a large acute hospital I find your dept pathetic.