A kid left in the waiting area crying for 4h
The waiting queue at this GP is always 3-4 hours. When I waited 4 hours just to have some receipt, In the waiting area there was a kid in evident pain, crying out, and nobody has done nothing to help her. I, together with this kid, asked for a complaint form in two different receptions: in one they gave us a feedback form(I've asked her why a feedback and not a complaint form and she replied "I don't know"), in the other one they were about the handle a form for us but the receptionist was blocked by a nurse who claimed forms were run out and that we needed to get in touch with you.