Service provision/communication
Triaged and sent to Minors(Malling Health to be reviewed) 19:50pm arrival time approximately waited patiently to be seen as my son had a suspected fracture, 21:22pm advised by a nurse that oh you will not be seen as we close at 10:00pm you need to go back to the main A&E. I do not understand what the point is of taking patients from main A&E to place on Mallings list to bump up numbers so that you Audit's can then show how many patients attended. I am aware how the process works, QOF, KPIs and targets can only be met if the service is meeting these targets but if you are unable to meet the criteria then don't get patients diverted so that you can look good on paper but in practical form you look useless. Why are your staff unable to assess prior by visibly looking on a screen and potentially avoiding 3 hour waits. I have rated you one star but i can honestly say that none of your team, reception, doctors, nursing staff deserve a star. 0 is the rating that i would give you.