Cofton Medical Centre

They’re good can always get appointments.

The best surgery I have ever went to. Nursing staff is amazing. They go over and above all the time.

Very professional staff. They are always there for help support and advice.

I am very much satisfied by the level of care & support provided by my GP.

Struggle to get through for an appointment.

Have to argue to even speak to a doctor on the phone let alone a face to face

This practice used to be quite good but is now overwhelmed. apparently, it has 11000 registered patients whereas some other local practices only have 7000. I have had problems with my ear and struggled to get through on the phone and so self-treated with over the counter ear drops. I ended up with a raging infection on the right side of my face. I managed to get a call back with a practice nurse who prescribed antibiotics which helped... but after I stopped taking them, my ear became sore again so I rang the practice but had to listen to a couple of minutes of messages to then hear that the queue was at capacity. I eventually got a place in the queue and waited 14 minutes for the phone to be answered at about 11.30 (you have to phone before 1pm for an appointment the same day) to be told that the appointments were all gone. They said that they could not book me an appointment for the next day but I would have to repeat the procedure the next day. I would have preferred to have had a message telling me that all the appointments were gone before I wasted time in a queue (I am a carer and was trying to supervise my husband's day centre activities via Zoom at the same time). I was told to phone the out of hours service at Katie Road, got in a long queue and was told I would be called back within 6 hours (too late to get antibiotics from my local chemist today, if they prescribe them over the phone and then send a prescription). Really, I need someone to have a look at my ear and see what the problem is - there is no way I wish my hearing to be damaged and it affects the whole side of my face meaning that I struggle to eat or even talk. I am disabled by chronic illness and a carer so even spending a long time in a phone queue is a struggle for me. Proper funding and service are needed.

Off putting as you feel as though you have to fight to get an appointment with them face to face. Appreciate there has been a pandemic on but if NHS staff can work on COVID wards with many positive patients then why can't GP's see patients if the patient feels like they need to be seen for reassurance. This has gone on to long now and they need to get back to normal. I fear this will become normal practice which is a great concern...

Brilliant nurses who listen and take time to understand your issues. Doctors are ok but its the nurses and nurse practitioners that stand out as exceptional.

Unfortunately last year I had a very difficult time with my GP practise. There were a catalogue of errors in my care, which led to 4 x A&E visits. However I sent them a letter 6 months later, explaining my circumstances and experience. I had a lovely GP call me & talked through all the points highlighted. I felt heard and she apologised for my lack of care, support and treatment.