Reviews (237)

GP listens to me.

March 19, 2024
My GP is very good. She listens to me and always tries to help out. Reception staff are also very accommodating.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear Patient,
We have a great team at College Green who work together to ensure we can provide the best patient care possible

we appreciate you taking the time to leave us the lovely feedback,

kind regards
Sophie


Provider responded

Receptionist helped with my list of issues.

February 20, 2024
Accessing the GP website that is unsophisticated took ages to create an account for the GP. I had everything with me and it took a long time which someone would give up on. My husband had 4 hours notice for pneumonia vaccine. The communication was poor. I have a feeling they aren't focused on preventable stuff. The reception staff were brilliant and knew how things worked, very knowledgeable. The one receptionists worked through my list of issues.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

We have a great team of receptionist, who are always willing to help with any queries which yourself have experienced,
I would like to assure you the whole team at college Green do their best and the care of our patients is top priority

Kind regards
Sophie


Provider responded

A kind GP.

February 19, 2024
Very helpful and kind GP but at times it's difficult to get an appointment.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient

Thank you for taking the time to leave us this feedback,
We do our best to triage all our patients and get them seen by the most appropriate person. A lot of our patients have found using our V Consult to get an appointment very helpful, this can be found on our website, if you're not too sure how to do it but would like to try it please come in to the surgery and a member of our team would be happy to show you how

Kind regards
Sophie


Provider responded

You can get the same days appointments

January 17, 2024
Appointments are fairly good. Same day appointments are available if you call at 8:30am but not always with the same GP. If you want the same GP you just have to wait a while longer. We wait as we want someone who knows our sons history so we don't have to explain every time.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear Patient,

Thank you for taking the time to leave this feedback, should your circumstances allow you to wait for your preferred Dr, another way of getting that appointment is via v consult ( we aim to get you seen within 2 working days

Kind regards
Sophie


Provider responded

Appointments easily available

January 16, 2024
Appointments are very easily available and staff are very helpful. They know me by name and always sort my issues out very quickly.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

Thank you for taking the time to leave us this positive feedback, having numerous ways to get an appointment such as a v consult and calling the surgery does give college Green an advantage, I'm not at all surprised our colleagues know you by name, we have a lovely friendly team

Kind regards
Sophie


Provider responded

Always willing to help even when they're busy

January 16, 2024
Very professional staff at all levels. Always willing to help and support no matter how busy they are.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

Thank you for the 5 star rating, and kind words, all our team here at college Green aim to offer the best patient care, we are so pleased that has been recognised during your experiences with us.

Kind regards
Sophie


Provider responded

Referred on time

January 11, 2024
The GP is very helpful and referred me to the fracture clinic on time for further treatment.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient

Thank you for the rating and positive feedback, we appreciate you taking time to leave us this review

Kind regards
Sophie


Provider responded

Cancelled 4 appointments

January 4, 2024
Gp, has cancelled 4 appts for blood tests and forgot to tell me. 4 times taking time off work!
I tore my rotator cuff in Dec 2021, Gp took 6 months to refer me and I am still waiting for surgery! NHS...no hope service!
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

This is disappointing to read and we take all feedback very seriously, I would like to personally look in to why this has happened, in regards to your cancelled blood tests this is not a true reflection of the high standards college Green usually provides, our patient care is our top priority.

My email is Sophie.oneill4@nhs.net if you would like to discuss this further
Kind regards
Sophie oneill


Provider responded

GP is always available.

January 4, 2024
Very good and helpful especially during covid. The GP is always available when I need to see him. A very good service.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient

Thank you for taking the time to leave us your feedback, we appreciate your time.

Kind regards
Joan Beddows


Provider responded

Gave me spray without any further tests

January 3, 2024
I've been going to the GP for a long time and they just give me a spray. No blood tests or referral onto another service. No advice about going to a hospital or anything. The doctor advised and gave medication over the phone. They didn't see me. I called the GP as my daughter had a fever. They said they would call back and they never did.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient

We take all feedback very seriously and we do our very best to resolve any issues. Your feedback with regards to not receiving treatment or referrals is concerning and I would appreciate the opportunity to investigate this matter on your behalf. Can I ask if you will kindly contact the surgery and leave a message for me to call you back? Alternatively, you can email directly: joan.beddows@nhs.net
I can also find out why you did not receive a call back as this does not reflect our usual high standard of patient care.

Kind regards
Joan Beddows


Provider responded

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College Green Medical Practice (Health & Wellbeing Centre)

Contact

0121 203 0200

1 Bristol Road South
Birmingham
B31 2GH

Location

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