College Green Medical Practice (Health & Wellbeing Centre)
Feedback Rating
Based on 237 reviews
Reviews (237)
Several Different Doctors and all on the ball
March 30, 2023
I have different medical conditions, which are managed by Drs with specialisms in those areas. It can be difficult getting an appointment but there is always call back or online. There have been issues with repeat prescriptions but after I made an online complaint, this was resolved. I have also spoken to several receptionists and found them to be helpful and compassionate. During a family trauma last year - everyone was helpful and the GPs worked with us to bring things back to an even Keel.
Rubbish
March 17, 2023
Rubbish, can ring up first thing wait for ages – no appointment. Call next day and same thing happens, can’t get through to get repeat prescription so end up waiting weeks for another set of medicines.
Appalling experience
March 12, 2023
Poor experience of unprofessionalism from a doctor who was rude beyond belief. Lacking care, compassion or empathy.
This was the first time meeting this doctor and as my named GP it was an opportunity for her to gain a little insight. She has the authority to make important discisions about healthcare services available to me as i get older, and at 63 thats scary thought.
I was humilated by her dismissive manner, that in some way I did not meet the criteria of a patient she would be happy to give the time of day to.
This doctor provided minimal, if any evidence based information to me except to offer a print out. Just yes and no answers to my questions, deciding maybe that I lacked the ability to understand complex phrases, this robotic, tick box doctor failed to listen or understand. I did place a complaint about this consultation but it affected my care and how the service was available to me. I was a patient for 26 years before the merger of practices in 2020 and yet I feel the need to leave and find another GP practice following this experience.
College Green may have gained a new building but has lost openess and transparency, replaced with a practice business model that appears coporate-led rather than patient-led. It also lacks mental health awareness, even though on paper, those boxes are ticked!
The help I seek is not available for me at College Green Medical Practice.
This was the first time meeting this doctor and as my named GP it was an opportunity for her to gain a little insight. She has the authority to make important discisions about healthcare services available to me as i get older, and at 63 thats scary thought.
I was humilated by her dismissive manner, that in some way I did not meet the criteria of a patient she would be happy to give the time of day to.
This doctor provided minimal, if any evidence based information to me except to offer a print out. Just yes and no answers to my questions, deciding maybe that I lacked the ability to understand complex phrases, this robotic, tick box doctor failed to listen or understand. I did place a complaint about this consultation but it affected my care and how the service was available to me. I was a patient for 26 years before the merger of practices in 2020 and yet I feel the need to leave and find another GP practice following this experience.
College Green may have gained a new building but has lost openess and transparency, replaced with a practice business model that appears coporate-led rather than patient-led. It also lacks mental health awareness, even though on paper, those boxes are ticked!
The help I seek is not available for me at College Green Medical Practice.
Terrible
December 22, 2022
Terrible, cant get appointments. Have to wait for a phone call convo for a referral for a hearing test which will be in 2 weeks.
The injections were fairly painless
December 1, 2022
I had a steroid injection in each of my knees this week. It was fairly easy to get the appointment with my named GP, who is one of the doctors who does injections. My appointment was over an hour late, but earlier in the morning he had a complex case to deal with. The injections were fairly painless, and the doctor discovered a bit of loose bone, for which I’m going to have an x-ray.
Different doctor every time I go
December 1, 2022
Getting an appointment hasn't been too bad, my gripe is that I have to see different doctor every time I go.
Excellent GP
December 1, 2022
Excellent GP treated me for vertigo, very gentle, extremely good with explaining everything and extremely successful treatment.
Shambolic
November 26, 2022
Problems with many prescriptions I order with items being left off - today is was my Fostair inhaler yet again meaning the brilliant pharmacy at Kings Cotteridge have to pick up the pieces and write an emergency prescription. It’s also inconvenient as I have to make a second journey.
They’re improving
November 14, 2022
Better then they were, they’re improving. When they moved to this new premises you thought it would be better but they’re getting there.
On 3/10/22 I gave a 3 as anonymous. An update
November 1, 2022
Following my complaint here I was contacted through Healthwatch by the surgery who invited me to identify myself. I made contact with the complaints clerk who invited me to have a double appointment to speak to the doctor who is my designated doctor. The receptionist had not known that there were designated doctors. The Dr explained that we all have a designated doctor who reviews our records, and may have a doctor specialising in something about our specific care, We can ask for appointments with our designated doctor, but in more urgent cases might be seen by a 'duty' doctor.
She asked my permission to speak to the doctor who prescribed the 3 medications.
I was glad to know that someone as experienced as her was indeed taking charge of my records.
I felt very reassured.
She asked my permission to speak to the doctor who prescribed the 3 medications.
I was glad to know that someone as experienced as her was indeed taking charge of my records.
I felt very reassured.
