College Green Medical Practice (Health & Wellbeing Centre)

They have been fantastic in organizing flawlessly Covid & Flu vaccination and in responding to more routine enquiries. As they have to cope with moving to new building during this period of pandemic. I think they have performed outstandingly.

The practice is now adjacent to where I live. The merged 3 practices seem to be settling in well, and although initially I only had phone calls with GP’s, I have had face to face recently which I prefer. The pandemic means that I try not trouble the over stretched health services and my overall health may be deteriorating as a result.

Always find staff helpful. Doctors call or visit as arranged. Appointments always available if needed – even during lockdown, Very satisfied with the services.

This was not done with patients in mind that's for sure, very difficult to get to if don't drive. No more personal touch very clinical, receptionists are rude and no clue what they are doing - i only stay because i like the Doctors we had a Granton but now the surgeries have merged what's left !!!! nothing. absolute disaster.
Had to send my blood pressure results - i liked my old surgery far more personable - lovely new building but the service we receive is rubbish compared to what it was before. You have taken a backward step in my view the worst decision ever.

Still trying to talk one out of seeing a doctor when one requests to see one.

Can’t get anyone to answer the phone! Needed blood pressure doing so could get repeat prescription but none for weeks. Then tried to explain I need medication but the receptionist hasn’t got a clue. Asked for prescription to be sent to pharmacy and her words ‘is that something we sort’ really?!

Thought it might be better once merged but god no ten times worse. Staff training is definitely needed !

Hard to get an appointment despite it moving to a bigger site. Feels more impersonal.

Difficult to get through to and appointments only by telephone. I had trouble with a repeat prescription when it was the pharmacist that was deciding the amount of tablets I could be precsribed - overriding the instructions of the hospital. This was only corrected after several discussions and promised call backs that did not take place.Now that 80% of the population has been vaccinated why are the doctors hiding behind a technological wall?

Poor. Very difficult to get an appointment even for serious illness - as in can't breathe. Not covid. Very upsetting. When restrictions were lifted an immediate text came through from the dr saying their doors are remaining closed.

Impressive new facilities but not easy to access if you cant walk 25 minutes! Means getting 2 buses or a taxi. Not everyone can afford a taxi. Elderly or vulnerable people may not find it easy to access services online but if you ring you can be left in a queue for ages. I am sure the NHS have saved money by amalgamating 3 surgeries but it's the patient who suffers. The pandemic has slimy highlighted that these changes have been done for financial expediency not out of concern for patients.