College Green Medical Practice (Health & Wellbeing Centre)
Feedback Rating
Based on 328 reviews
Reviews (328)
Gave me spray without any further tests
January 3, 2024
I've been going to the GP for a long time and they just give me a spray. No blood tests or referral onto another service. No advice about going to a hospital or anything. The doctor advised and gave medication over the phone. They didn't see me. I called the GP as my daughter had a fever. They said they would call back and they never did.
I try not to go at all
December 19, 2023
I have quite a few chronic problems. I used to go to them regularly. Try not to go at all, I have seen 14 different doctors, where is the continuity of care!!!! Have to explain my problems, I have now developed SOB. I was labelled Asthmatic years ago. So it is my asthma that is causing it. Regardless of the fact that steroids, and different inhalers don't work. They just don't listen anymore!!! The whole experience over the last 2 years could have been better. The same applies if you want to speak to a doctor or specialist nurse. 2-3 day wait. What is the use of this.
Every time another GP
December 6, 2023
Every time another GP which is a serious problem for me with a long term and severe problem. Plus that you get simply kicked out after 10 minutes although you still need to talk urgently to the GP. As a result, acute conditions have become long term problems. There is a real impact on my health due to that. I had to explain the same issue to around 6 or 7 different GPs at this practice, and they all come up with different ideas each time?! It’s insane. There is no consistency in the assessment and as a result, insufficient therapy for in my case a severe problem. Patients are passed around in the system with no one feeling responsible and really helping.
Hospital expedite letter not sent
December 6, 2023
Due to severe pain, the hospital advised to get an expedite letter from the GP. After five months of chasing the practice countless times it turned out still nothing has ever been ever sent. And then after 10 minutes you get kicked out from your appointment although the ten minutes were just chasing up the work they didn’t do in the first place. Then you’re being asked to understand that GPs are busy, who understands that I am in severe pain for months and passed around like a parcel! Every day is a struggle with the pain, and yet still you have to work to pay the bills and after 10 minutes you’re told to leave and come again. Feeling really hopeless.
Rubbish service received.
November 30, 2023
Rubbish service received. I don't even go there at all. I prefer going to A&E at Heartlands or the QE.
Better at communicating
November 28, 2023
I have used the physiotherapist here and I told them I haven't had any follow up x-ray as yet they told me to call the hospital. They are better at communication.
Waiting 2 to 3 weeks for an appointment.
November 23, 2023
It's not good. Before when the GP was Boundary Road they were friendly and could get appointments on the day. Now you have to wait 2 to 3 weeks for an appointment and it's hard to see my own GP. I think it is because it's a bigger place and there's more people. They also train young doctors which could explain things but they have got to learn.
No appointments and rude reception staff
November 21, 2023
No appointments at all and reception staff are very rude. They don't want you to to come to the surgery to see the GP.
Excellent GP's but hard to get appointments
November 20, 2023
Getting an appointment is the hardest part but the GP's are excellent.
Very efficient.
October 26, 2023
They are very efficient and get back to you very quickly.
