College Green Medical Practice (Health & Wellbeing Centre)

Once you have got an appointment it's fine. I have the app so I make all the appointments on there which is really straight forward. Never feel rushed and always listened to.

I don't like waiting, it could be more prompt. The staff are very good but you never see the same doctor.

I have never had any problems at all. All really good at dealing with any issues there and then. I see the same doctor and he sends out links to book appointments that are suitable for me. I choose from a list with loads of dates and times. All the doctors are fantastic and all very good.

Children have been here for years and they get a good service. I had to wait half an hour for today's appointment but they did apologise so that's could be better.

I don't come here that often and I wouldn't have if I knew I would be waiting this long. It's been half an hour so far. The receptionists are lovely. I can't blame them. I can do without the wait.

Really easy and simple as I use the online system. Varies whether you can get same day appointments. It all works for me. The staff are lovely and I feel listened to. I don't feel rushed. They're always friendly and helpful. When I first moved to Brum I was anxious about moving to a new surgery but when i spoke to them here it was like speaking to an old friend. They were really nice and welcoming. It varies which clinician I see but it doesn't affect any of the care I receive.

Waited three weeks for appointment for a specific GP who was recommended to me and that's fine. She was as good as I thought so I've made the right decision to move surgery.

It's good. Staff are nice and the surgery is clean. The GPs are helpful. I booked on the phone this morning and here I am now.

There are a good variety of options for surgery access. There is online access that send links to book appointments but when you click it the link is always broken. You call and tell them it isn't working, they send a new one and that doesn't work. If an appointment is urgent they see you the same day. If not it's a day or two later. Not always possible to see the same GP. My daughter likes seeing the same one due to her anxiety so they should be more flexible with that.

They listen really well and give lots of advice and support. Happy to see me when I need them. I can also request to see a particular GP. There is an online booking system but I prefer to call as one of the times I had to use online it didn't go through.