College Green Medical Practice (Health & Wellbeing Centre)

Dear patient
Thank you for your feedback. We read and take all feedback very seriously and try our level best to use it to improve our services. I’m very disappointed to read that you feel that CG feels impersonal, this is the last thing we want our patients to feel!

You can still book a routine appointment with a Dr of your choice, as long as your appointment is not of an urgent nature, in which case you would see the first Dr available.
Using the v-consult is an online booking system that many patients prefer to use, however, if you are not comfortable with this, you can still call the surgery or if you’re able, you can pop in and arrange an appointment.

The merging of the three surgeries has enabled CG to become a very successful teaching practice with much more services to offer our patients. You can search our website for a list of our services or you can come into the surgery and have a chat to one of the reception team, who will be more than happy to assist you.

I hope you have found my reply of some help.
Kind regards
Joan Beddows

Dear patient
Thank you so much for taking the time to leave us your kind comments.

Kind regards
Joan Beddows

Dear patient
Thank you for your feedback, we appreciate your time.

Kind regards
Joan Beddows

Dear patient
Thank you for bringing this to our attention.

I am not sure what your wife's appointment is for, but can I ask you to ring the surgery, or drop in and explain the situation please?

Kind regards
Joan Beddows

Dear patient

Thank you for your feedback.

I do hope your appointment with the midwife went well. However, if you still have concerns about not seeing the midwife, please contact me or the surgery so we can address and rectify this issue for you.

Please note, my working week is generally Wednesday, Thursday and Friday but you can also email me at joan.beddows@nhs.net

We appreciate your comments and 4 stars.

Kind regards
Joan Beddows

Dear patient

Thank you for taking the time to leave your feedback and 5 stars.

I do hope you are feeling much better now. I’m sorry you had to chase your prescription but pleased to read it was addressed to your satisfaction.

Thank you again

Kind regards
Joan Beddows

Dear patient

Thank you for your feedback, we appreciate your time.

I will make the staff and doctors aware of your praise for them, thank you.

Maybe the next time you have to visit us, you could give us some feedback as to how we can reach a 5 star rating? We welcome any feedback as we are always looking for ways to carry on improving.

Kind regards
Joan Beddows

Dear patient

Thank you so much for taking the time to leave us your feedback and rating us with 5 stars⭐ , it’s very appreciated.

It’s great to read that you are taking full advantage of the online system, it really is a fantastic tool that saves so much time for everyone.
I will let our IT department know how happy you are with it.

Kind regards
Joan Beddows

Dear patient

Thank you for the 5 star rating

Thank you for pointing our that we always give our patient the choice of a face to face or telephone consultation. So many of our patients find the telephone consultations much more convenient for them due to work commitments.

Remember, you can also use the Vconsult to book an appointment, instead of having to call the surgery early
https://m85029.thevconsult.net

Kind regards
Joan

Dear patient

Would it be possible to call the surgery any Wednesday, Thursday or Friday and ask to speak to me please? I can’t look into your concern without knowing your details.

Thank you

Kind regards
Joan Beddows