Reviews (362)

Long waits

November 4, 2024
Long waits and hard to get appointments.
Anonymous

Reply from College Green Medical Practice - OHP

Dear Patient

I'm sorry to see that you have had a hard time getting through and are finding the wait time for appointments long, we have duty appointments daily for those that need an argent appointment same day, we also advise the quickest way to get an appointment is via an online v consult - the link can also be sent to your phone, should you have an issues our reception team are happy to help fill it out,
we also have I.T workshops with our technical team should you wish to bring your phone / laptop in we can help set up your online services and show you how they work.
Please do get in touch if you would like the team to book you in

Kind regards
Sophie


Provider responded

All good and 5 stars

November 4, 2024
Very organised, very nice and always on time. Very courteous, All good and five stars.
Anonymous

Reply from College Green Medical Practice - OHP

Dear patient,

Thank you for taking the time to leave us this feedback, it is really appreciated and will be passed on to the team

Kind regards
Sophie


Provider responded

Such a good practice

September 30, 2024
Really good. They're great. Such a good practice.
Anonymous

Reply from College Green Medical Practice - OHP

Dear Patient

This is great to hear, thank you for taking the time to leave this feedback it is appreciated

Kind regards
Sophie


Provider responded

No appointment available

September 29, 2024
I received a text invite for flu and covid booster. I have tried 5-6 times but always none available. Please get your act together
John Bennett

Reply from College Green Medical Practice - OHP

Hi John,

I'm sorry to hear how dissatisfied you are at not getting a flu or Covid booster appointment, unfortunately the text is a generic message sent out by the NHS as opposed to the practice its self, we have not yet received the flu vaccines in but when we do, we will be in touch with patients to make them aware.
I do hope going forward you have a better experience as our patient care is our top priority

Kind regards
Sophie


Provider responded

Fantastic

September 18, 2024
I had left my medication at home. I work away from him. Spoke to a task supervisor at the practice who arranged for me to collect a weeks supply at a local pharmacy to where I was working.
Robert Willmott

Reply from College Green Medical Practice - OHP

Hi Robert
so pleased you were able to continue with your medication, our patient care is our top priority

Kind regards
Sophie O'Neill


Provider responded

Never struggle to see them.

September 17, 2024
They're okay. I can see them when I need to and never struggle.
Anonymous

Very accessible and responsive

August 29, 2024
Since transferring about a year ago I have had the best experience of primary care ever and most recently being able to choose which GP I saw. Very short waits to speak to someone and to access an outcome whether seeing a medic or other staff at the practice. Full re-assessment after transfer from my previous practice where all the waiting problems were still an issue.
Dr Peter Mayer

Reply from College Green Medical Practice - OHP

Dear Patient

We appreciate you taking the time to leave us this feedback it is appreciated,

Kind regards
Sophie


Provider responded

Reassuring and informative

August 20, 2024
The team acted as one for a seamless experience. I was fully informed of the injection and possible side effects to look out for. I was also able to get some information on my ongoing illness and given some guidance on how to deal with the issue at this time.
Michael McDermott

Reply from College Green Medical Practice - OHP

Dear Patient,

Thank you for taking the time to leave us this feedback, it is appreciated.
Kind regards
Sophie


Provider responded

Brilliant

August 16, 2024
The nurse I saw was very welcoming. She carried out the procedure with total professionalism which put me in very relaxed mood. I left with a spring in my step, and happy mood.
Patrick Russell

Reply from College Green Medical Practice - OHP

Hi Patrick,

that's great to hear, thanks for taking the time to leave us this feedback, it is appreciated :)

Kind regards
Sophie


Provider responded

Very helpful

August 16, 2024
I’m finding it’s the best as my health isn’t the greatest and they are helping me loads
Anonymous

Reply from College Green Medical Practice - OHP

Dear Patient,

Thank you for this feedback, our patient care is our top priority

Kind regards
Sophie


Provider responded

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College Green Medical Practice - OHP

Contact

01212030200

Health & Wellbeing Centre
1 Bristol Road South
Birmingham
B31 2GH

Location

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