College Green Medical Practice (Health & Wellbeing Centre)

Hi
Thank you for taking the time to leave this feedback and 4 stars, it’s great to know how impressed you were. As a new patient, maybe you can offer suggestions as to how we can make your experience better and hit the 5-star score?
There is a patient feedback and suggestion box at the reception desk, you are very welcome to leave any suggestions.
Kind regards
Joan Beddows
Complaints Assistant

Hi
Thank you for your feedback and your acknowledgement that the staff at CG are nice.

We do appreciate that not everyone will be pleased with the merging of 3 surgeries, even though we worked very hard to make the transition as smooth as possible for everyone involved. The positive side of the merger is that CG now has so many services to offer, including extended opening hours every weekday till 8pm and every Saturday from 9am to 5pm.

CG has always offered face-to-face appointments however, during the pandemic, a Dr would call the patient to triage and if the Dr deemed it necessary, the patient would then be asked to attend the surgery.

For many months now patients have been given a choice of a face-to-face appointment, or a telephone consultation if the patient feels too ill to attend the surgery or if they feel a telephone consultation is more suited to their situation.

I hope this information has been of some help to you.

Kind regards
Joan Beddows
Complaints Assistant

Hi
Thank you for taking the time to write this feedback.

I am sorry to read that you feel unheard, this is definitely not how we want our patients to feel after a consultation. If you feel you still need treatment, I urge you to book an appointment with a Dr of your choice and explain how you are feeling. I am confident that if you discuss this with the Dr, you will be heard. If you feel you no longer need a Dr but would like to discuss this matter, please contact the surgery and ask to speak to the complaints manager or the practice manager.

As for the appointments, non-urgent wait times are normally around 2 weeks, however if your appointment is urgent, you will always be able to get an emergency appointment. There is also an option of using the V-consult. This can be found on our website: https://testcgmp.digipractice.org/contact-us/ or by clicking on this link direct: https://m85029.thevconsult.net/#/ when filling out the V-consult form, please state if you would like a face to face appointment or a telephone consultation. The average wait time for a V-consult appointment is 3 days.

I hope this has been of some help to you.

Kind regards
Joan Beddows
Complaints Assistant