College Green Medical Practice (Health & Wellbeing Centre)
Feedback Rating
Based on 92 reviews
Reviews (92)
Different doctor every time I go
December 1, 2022
Getting an appointment hasn't been too bad, my gripe is that I have to see different doctor every time I go.
Excellent GP
December 1, 2022
Excellent GP treated me for vertigo, very gentle, extremely good with explaining everything and extremely successful treatment.
Shambolic
November 26, 2022
Problems with many prescriptions I order with items being left off - today is was my Fostair inhaler yet again meaning the brilliant pharmacy at Kings Cotteridge have to pick up the pieces and write an emergency prescription. It’s also inconvenient as I have to make a second journey.
They’re improving
November 14, 2022
Better then they were, they’re improving. When they moved to this new premises you thought it would be better but they’re getting there.
On 3/10/22 I gave a 3 as anonymous. An update
November 1, 2022
Following my complaint here I was contacted through Healthwatch by the surgery who invited me to identify myself. I made contact with the complaints clerk who invited me to have a double appointment to speak to the doctor who is my designated doctor. The receptionist had not known that there were designated doctors. The Dr explained that we all have a designated doctor who reviews our records, and may have a doctor specialising in something about our specific care, We can ask for appointments with our designated doctor, but in more urgent cases might be seen by a 'duty' doctor.
She asked my permission to speak to the doctor who prescribed the 3 medications.
I was glad to know that someone as experienced as her was indeed taking charge of my records.
I felt very reassured.
She asked my permission to speak to the doctor who prescribed the 3 medications.
I was glad to know that someone as experienced as her was indeed taking charge of my records.
I felt very reassured.
New place poor service
October 29, 2022
I was told the move would make such a difference for the better. Sorry, quite the opposite. Can't get to see my own doctors who know me anymore. The ones I have seen are distant and impersonal. There was one I saw was downright rude to me and spoke to me as if if I was a brainless twit . Sorry to have to say that but true. I am very sad as I was very happy with my surgery and my doctor's. But now I don't even bother to see the doctor any more, only when I have to like a review and this again is with a doctor I do not even know neither does he know me. I don't even get my blood tests every 3 months as the hospital said I should have. I have reported this to the surgery but with no results. I would like to know how all of this makes my surgery better for me. It has made it none existent. Sorry to have to say this but for meet very true.
Difficult to see the same doctor
October 20, 2022
I have been using the v-consult to get appointments. Never know who the doctor will be. Arrangement for call gets longer. Calling reception for appointment isn't any better although receptionists I have spoken to have always been helpful. I'm a number rather than a person/patient in a very long queue. The new centre is becoming impersonal. I wish only the best for CG but I have had at least 2 appointments this year where the doctor lacked compassion, empathy and time.
Bring back our old surgery
October 17, 2022
Since College Green has been up and running we have had nothing but problems trying to get an appointment to the point we are looking to move to a new surgery. The new facility seems to be disorganized in relation to patient accessibility either by phone or online booking services. At the old surgery we at least got a booking within a day or two if we phoned up, sometimes on the day. Latest news letter from the surgery suggests the future isn't much brighter with a gym being installed on the 3rd floor meaning less parking spaces for patients who need help.
Not good
October 9, 2022
Following my GP's appointment, I had to give blood tests for which I had to book a different date. I went for repeated Blood tests on 3 different occasions for the same test but every time no results. On inquiry, the receptionist gave the reasons as blood sample lost or insufficient sample. When I called them after a few weeks to check on my last results, they called for a repeat test again towards the end of October which is ridiculous. On questioning, the receptionist said mistakes do happen. Mistakes happening repeatedly is an unacceptable excuse. This has been a very bad experience.
Treat without diagnosis
October 3, 2022
Neither GP took the history - one looked and said eczema - the other prescribed betnovate for lesions that were already healing without a diagnosis. The second one also prescribed a drug for cold hands and feet, which is primarily used for lowering blood pressure when I had just returned a BP machine and results for monitoring due to low blood pressure. There was no discussion of blood pressure. There was no discussion of the history of the lesions that were atypical and not eczema.
