College Green Medical Practice (Health & Wellbeing Centre)

I was met by a very nice who was very good in what she was doing and very understanding especially when taking blood

The nurse who attended me was excellent and very helpful.

I would say the receptionist are very nice and appointment are booked with ease.
Antenatal appointment was good but the follow up experience from my assigned midwife was poor.
I guess it’s the load of work assigned to her.
After birth experience was excellent I did appreciate that, the immunization experience with the nurse was great. Had no issues at all with the doctor and nurse.
They didn’t leave me guessing and answered all my questions.
I like that the centre isn’t crowded and even if it is, I did say the staff are efficient and it is one of the best medical centre in Birmingham. Very neat and well coordinated.
I hope it remains like that for a long time

Direct and supportive staff, good work!!

Very, very good. Absolutely excellent as nothing is too much trouble for them and they are very very accessible with appointments and getting through to speak to someone. I cannot fault them.

As above

Practice assistant was charming and efficient and bloods painless!

I asked Dr to weigh my child. She picked up my two month old child not providing adequate support to her head. She then almost placed her on a bare scale without any towelling. When she weighed my baby the result showed she had dropped weight by two centiles. She dismissed my concerns and did not even reweigh my child to check the result was not bogus. She was not bothered that my child had not gained in four weeks and sent me away saying we were late to see the nurse. This had a detrimental effect to my mental health as I was so worried about my two month old child it made me tearful. I felt that my concerns were not heard and dismissed, this was extremely poor healthcare provision.

Not too long to wait, very friendly and professional nurse. Put me at ease

Nurse was professional and friendly. She was thorough and I liked that she explained my past results and what is going to take place, and what to look out for.