Reviews (361)

No appointments and rude reception staff

November 21, 2023
No appointments at all and reception staff are very rude. They don't want you to to come to the surgery to see the GP.
Anonymous

Excellent GP's but hard to get appointments

November 20, 2023
Getting an appointment is the hardest part but the GP's are excellent.
Anonymous

Very efficient.

October 26, 2023
They are very efficient and get back to you very quickly.
Anonymous

Very well organised practice.

October 24, 2023
Because you do everything online, you can book appointments 3 weeks in advance. The GP organise flu vaccines and then they offered the covid vaccine at the same time. All was very good. They are well organised.
Anonymous

I can get a same day appointment

October 23, 2023
They are very good. If I am not feeling good, they give me an appointment on the same day. They send my prescription to the chemist and they deliver it to me. They always try to find out what is wrong with me if I am not feeling well.
Anonymous

I can get appointments easily.

October 23, 2023
A very nice and gentle doctor. Always very helpful and supportive. I can get appointments easily.
Anonymous

I would give them 5 stars.

October 3, 2023
We can get appointments very easily all of the time. I would give them 5 stars.
Anonymous

Always have appointments available.

September 25, 2023
Good at getting appointments. Good availability of appointments and have an online system so you're able to book appointment either way. Always have appointments available.
Anonymous

Reply from College Green Medical Practice - OHP

Dear patient
Thank you so much for your feedback, we really appreciate your time. I will share your positive comments with the CG team.

Kind regards
Joan Beddows


Provider responded

Can book appointments and future ones too

September 8, 2023
Not had to wait too long to be referred onto the hospital from the GP, waited around 5/6 months. If you phone up in the morning, you may be able to get an appointments. If not you can book on for in about 3 weeks time.
Anonymous

Reply from College Green Medical Practice - OHP

Dear patient

Thank you for your feedback, I’m so pleased you were able to get your hospital referral arranged. You are right, waiting times to see a GP are around 2-3 weeks for a routine appointment but you will be seen much sooner for any urgent issues.

Kind regards
Joan Beddows


Provider responded

Service feels a bit impersonal

September 8, 2023
I moved surgery because they merged and its now a big medical centre. Covid changed the service an awful lot. I have to call to get an appointment and it's usually over the phone, which I understand. They will see the kids in an emergency. They make you book online via an e-consult and then someone gets back to you, it all feels a little impersonal since they've gone bigger. They did do a consultation with the patients before merging but I think they had already made their decision.
Anonymous

Reply from College Green Medical Practice - OHP

Dear patient
Thank you for your feedback. We read and take all feedback very seriously and try our level best to use it to improve our services. I’m very disappointed to read that you feel that CG feels impersonal, this is the last thing we want our patients to feel!

You can still book a routine appointment with a Dr of your choice, as long as your appointment is not of an urgent nature, in which case you would see the first Dr available.
Using the v-consult is an online booking system that many patients prefer to use, however, if you are not comfortable with this, you can still call the surgery or if you’re able, you can pop in and arrange an appointment.

The merging of the three surgeries has enabled CG to become a very successful teaching practice with much more services to offer our patients. You can search our website for a list of our services or you can come into the surgery and have a chat to one of the reception team, who will be more than happy to assist you.

I hope you have found my reply of some help.
Kind regards
Joan Beddows


Provider responded

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College Green Medical Practice - OHP

Contact

01212030200

Health & Wellbeing Centre
1 Bristol Road South
Birmingham
B31 2GH

Location

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