College Green Medical Practice (Health & Wellbeing Centre)
Feedback Rating
Based on 336 reviews
Reviews (336)
Difficult to see the same doctor
October 20, 2022
I have been using the v-consult to get appointments. Never know who the doctor will be. Arrangement for call gets longer. Calling reception for appointment isn't any better although receptionists I have spoken to have always been helpful. I'm a number rather than a person/patient in a very long queue. The new centre is becoming impersonal. I wish only the best for CG but I have had at least 2 appointments this year where the doctor lacked compassion, empathy and time.
Bring back our old surgery
October 17, 2022
Since College Green has been up and running we have had nothing but problems trying to get an appointment to the point we are looking to move to a new surgery. The new facility seems to be disorganized in relation to patient accessibility either by phone or online booking services. At the old surgery we at least got a booking within a day or two if we phoned up, sometimes on the day. Latest news letter from the surgery suggests the future isn't much brighter with a gym being installed on the 3rd floor meaning less parking spaces for patients who need help.
Not good
October 9, 2022
Following my GP's appointment, I had to give blood tests for which I had to book a different date. I went for repeated Blood tests on 3 different occasions for the same test but every time no results. On inquiry, the receptionist gave the reasons as blood sample lost or insufficient sample. When I called them after a few weeks to check on my last results, they called for a repeat test again towards the end of October which is ridiculous. On questioning, the receptionist said mistakes do happen. Mistakes happening repeatedly is an unacceptable excuse. This has been a very bad experience.
Treat without diagnosis
October 3, 2022
Neither GP took the history - one looked and said eczema - the other prescribed betnovate for lesions that were already healing without a diagnosis. The second one also prescribed a drug for cold hands and feet, which is primarily used for lowering blood pressure when I had just returned a BP machine and results for monitoring due to low blood pressure. There was no discussion of blood pressure. There was no discussion of the history of the lesions that were atypical and not eczema.
Really impressed
September 30, 2022
Only just moved there, really impressed. Went there the other day for face for face appointment.
Used to be great before the merge
September 30, 2022
Used to be great before the merge. Staff are nice, but think they have got too many surgeries together. Usually not too bad. They don’t see face to face.
Very difficult to get an appointment
September 30, 2022
I don’t feel like I am heard, very difficult to get an appointment.
Recent consultations
July 28, 2022
Two recent GP consultations. Both were professional, supportive and non judgemental. A medical student that took a recent blood test - very helpful. Receptionists who have recently been very helpful.
Can get appointments
July 26, 2022
They're now part of a partnership with other GP's in the area. I am able to get through on the phones to make an appointment.
Do not know who you are seeing
July 12, 2022
They are not very good, you see someone different every time you go. But they are doing face to face appointments.