College Green Medical Practice (Health & Wellbeing Centre)
Feedback Rating
Based on 308 reviews
Reviews (308)
Nothing is too much
April 24, 2023
Brilliant care. Can get appointments, no issues. Staff, receptionists and GP's are brilliant. Feel like I can contact them bad get an appointment and don't feel like anything is too much.
Several Different Doctors and all on the ball
March 30, 2023
I have different medical conditions, which are managed by Drs with specialisms in those areas. It can be difficult getting an appointment but there is always call back or online. There have been issues with repeat prescriptions but after I made an online complaint, this was resolved. I have also spoken to several receptionists and found them to be helpful and compassionate. During a family trauma last year - everyone was helpful and the GPs worked with us to bring things back to an even Keel.
Rubbish
March 17, 2023
Rubbish, can ring up first thing wait for ages – no appointment. Call next day and same thing happens, can’t get through to get repeat prescription so end up waiting weeks for another set of medicines.
Appalling experience
March 12, 2023
Poor experience of unprofessionalism from a doctor who was rude beyond belief. Lacking care, compassion or empathy.
This was the first time meeting this doctor and as my named GP it was an opportunity for her to gain a little insight. She has the authority to make important discisions about healthcare services available to me as i get older, and at 63 thats scary thought.
I was humilated by her dismissive manner, that in some way I did not meet the criteria of a patient she would be happy to give the time of day to.
This doctor provided minimal, if any evidence based information to me except to offer a print out. Just yes and no answers to my questions, deciding maybe that I lacked the ability to understand complex phrases, this robotic, tick box doctor failed to listen or understand. I did place a complaint about this consultation but it affected my care and how the service was available to me. I was a patient for 26 years before the merger of practices in 2020 and yet I feel the need to leave and find another GP practice following this experience.
College Green may have gained a new building but has lost openess and transparency, replaced with a practice business model that appears coporate-led rather than patient-led. It also lacks mental health awareness, even though on paper, those boxes are ticked!
The help I seek is not available for me at College Green Medical Practice.
This was the first time meeting this doctor and as my named GP it was an opportunity for her to gain a little insight. She has the authority to make important discisions about healthcare services available to me as i get older, and at 63 thats scary thought.
I was humilated by her dismissive manner, that in some way I did not meet the criteria of a patient she would be happy to give the time of day to.
This doctor provided minimal, if any evidence based information to me except to offer a print out. Just yes and no answers to my questions, deciding maybe that I lacked the ability to understand complex phrases, this robotic, tick box doctor failed to listen or understand. I did place a complaint about this consultation but it affected my care and how the service was available to me. I was a patient for 26 years before the merger of practices in 2020 and yet I feel the need to leave and find another GP practice following this experience.
College Green may have gained a new building but has lost openess and transparency, replaced with a practice business model that appears coporate-led rather than patient-led. It also lacks mental health awareness, even though on paper, those boxes are ticked!
The help I seek is not available for me at College Green Medical Practice.
Terrible
December 22, 2022
Terrible, cant get appointments. Have to wait for a phone call convo for a referral for a hearing test which will be in 2 weeks.
The injections were fairly painless
December 1, 2022
I had a steroid injection in each of my knees this week. It was fairly easy to get the appointment with my named GP, who is one of the doctors who does injections. My appointment was over an hour late, but earlier in the morning he had a complex case to deal with. The injections were fairly painless, and the doctor discovered a bit of loose bone, for which I’m going to have an x-ray.
Different doctor every time I go
December 1, 2022
Getting an appointment hasn't been too bad, my gripe is that I have to see different doctor every time I go.
Excellent GP
December 1, 2022
Excellent GP treated me for vertigo, very gentle, extremely good with explaining everything and extremely successful treatment.
Shambolic
November 26, 2022
Problems with many prescriptions I order with items being left off - today is was my Fostair inhaler yet again meaning the brilliant pharmacy at Kings Cotteridge have to pick up the pieces and write an emergency prescription. It’s also inconvenient as I have to make a second journey.
They’re improving
November 14, 2022
Better then they were, they’re improving. When they moved to this new premises you thought it would be better but they’re getting there.
