College Green Medical Practice (Health & Wellbeing Centre) Healthwatch Birmingham

I can get a same day appointment

October 23, 2023

They are very good. If I am not feeling good, they give me an appointment on the same day. They send my prescription to the chemist and they deliver it to me. They always try to find out what is wrong with me if I am not feeling well.

Anonymous

I can get appointments easily.

October 23, 2023

A very nice and gentle doctor. Always very helpful and supportive. I can get appointments easily.

Anonymous

I would give them 5 stars.

October 3, 2023

We can get appointments very easily all of the time. I would give them 5 stars.

Anonymous

Always have appointments available.

September 25, 2023

Good at getting appointments. Good availability of appointments and have an online system so you're able to book appointment either way. Always have appointments available.

Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient
Thank you so much for your feedback, we really appreciate your time. I will share your positive comments with the CG team.

Kind regards
Joan Beddows

Can book appointments and future ones too

September 8, 2023

Not had to wait too long to be referred onto the hospital from the GP, waited around 5/6 months. If you phone up in the morning, you may be able to get an appointments. If not you can book on for in about 3 weeks time.

Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient

Thank you for your feedback, I’m so pleased you were able to get your hospital referral arranged. You are right, waiting times to see a GP are around 2-3 weeks for a routine appointment but you will be seen much sooner for any urgent issues.

Kind regards
Joan Beddows

Service feels a bit impersonal

September 8, 2023

I moved surgery because they merged and its now a big medical centre. Covid changed the service an awful lot. I have to call to get an appointment and it's usually over the phone, which I understand. They will see the kids in an emergency. They make you book online via an e-consult and then someone gets back to you, it all feels a little impersonal since they've gone bigger. They did do a consultation with the patients before merging but I think they had already made their decision.

Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient
Thank you for your feedback. We read and take all feedback very seriously and try our level best to use it to improve our services. I’m very disappointed to read that you feel that CG feels impersonal, this is the last thing we want our patients to feel!

You can still book a routine appointment with a Dr of your choice, as long as your appointment is not of an urgent nature, in which case you would see the first Dr available.
Using the v-consult is an online booking system that many patients prefer to use, however, if you are not comfortable with this, you can still call the surgery or if you’re able, you can pop in and arrange an appointment.

The merging of the three surgeries has enabled CG to become a very successful teaching practice with much more services to offer our patients. You can search our website for a list of our services or you can come into the surgery and have a chat to one of the reception team, who will be more than happy to assist you.

I hope you have found my reply of some help.
Kind regards
Joan Beddows

Very impressed

September 6, 2023

Very impressed by the high quality of service delivery.

Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient
Thank you so much for taking the time to leave us your kind comments.

Kind regards
Joan Beddows

See me fairly quickly

August 31, 2023

Good surgery, see me fairly quickly or I can talk to a GP / receptionist about an issue first to see whether I need a follow on appointment. They are approachable and I feel listened to.

Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient
Thank you for your feedback, we appreciate your time.

Kind regards
Joan Beddows

Appointment is 5 weeks overdue

August 15, 2023

Useless can’t get appointments, they just don’t have any appointments. My wife’s appointment is 5 weeks overdue. I had cancer and they will see me straight away.

Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient
Thank you for bringing this to our attention.

I am not sure what your wife's appointment is for, but can I ask you to ring the surgery, or drop in and explain the situation please?

Kind regards
Joan Beddows

Can get appointments.

July 18, 2023

So far, so good. I can get appointments but I haven't seen my midwife there in a while. Not sure why but I've got an appointment this afternoon so I'll ask her then.

Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient

Thank you for your feedback.

I do hope your appointment with the midwife went well. However, if you still have concerns about not seeing the midwife, please contact me or the surgery so we can address and rectify this issue for you.

Please note, my working week is generally Wednesday, Thursday and Friday but you can also email me at joan.beddows@nhs.net

We appreciate your comments and 4 stars.

Kind regards
Joan Beddows

College Green Medical Practice (Health & Wellbeing Centre)

Reviews (237)

I can get a same day appointment

I can get appointments easily.

I would give them 5 stars.

Always have appointments available.

Can book appointments and future ones too

Service feels a bit impersonal

Very impressed

See me fairly quickly

Appointment is 5 weeks overdue

Can get appointments.

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