Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Dr Chitre


Appointment to access GP

Since the covid 19 it’s extremely difficult to obtain a appointment to seek help from The GP. Some time it takes more than 2 weeks to obtain a appointment. With in the first 10 minutes the receptionist are saying all the appointments have been given out. I have experienced this problem myself on number of occasions and what about the elderly disabled and people who can’t speak the language I strongly think patients should be able to walk in to obtain a appointment. This is issue effecting the community across the board and should be addressed asap. I worked all my life for the community and I do understand their concerns. I would request you to try and ring the GP surgery anonymously for appointment and you will see the difficulty obtaining the appointment.