Obtaining an appointment is very difficult
Every time you ring for appointment either the phone is engaged or they say we no more appointments left. There should be call back service so patients lose their place in the queue. In particular for elderly patients it’s difficult to make repeated calls for appointments, For example I rang yesterday morning 2 minutes pass 9am I was told no appointments left and then rang 5pm and I was no appointments left. Then I rang this morning 9am and the answering machine message was saying we have reached to our full capacity and unable to answer your call please try later on. Subsequently I rang again and manage to obtain an appointment for today with the Dr, he treated me with respect and dignity. But the appointment system needs to be reviewed in order to work out a mechanism to make it easier for service users.