Take a long time on the phones
Accessing them is good but it does take a long time on the phones. Sometimes me, my mom and dad take turns to call them so at least one of will get through to get an appointment. I am currently waiting for a letter from the GP as I am waiting to be referred to a gender clinic as the one I currently use is being closed down. It has been a 2 year process and they are meant to be referring me to the one in Nottingham but I am waiting to hear from them.