Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Dudley Court Care Limited


First class care and support.

The staff at Dudley Court are dedicated to delivering the best quality in all areas of their roles. I cannot fault the service my relative received. All areas of the home were clean with no odour noticed on any of my visits. The food served is of better quaility than some resturants, the chef takes pride in serving nutritious, tasty and enjoyable meals. The manager is available to speak to and is always polite and helpful. Not only do they deliver first class care to their residents they also assist and support families at difficult times.