Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Dudley Park Medical Centre


Gone a bit downhill

Gone a bit downhill, talks of moving to Fox Hollies. Had an issue, fall between the centers. No Covid vaccine offered in Acocks green, offering them in other places I don’t know. So didn’t end up going because of disabilities. Doctors said they would put on nurses list, didn’t because I did not fit the criteria. I wrote to the local councilor and they sorted house calls and visits to my home to get more access. I also have a hernia and doctor told me to go to A&E, I had to wait 6 months to be looked at by GP and then 8 months for operation.