Booking Process should be reviewed
Lacking in every way. You can never get a appointment. The receptionist are very rude and when you do get a appointment the problem is often not solved or sorted. I have been on the phone before they open and by the time you get through your number 30 in the queue which means more than likely you won't get a appointment. The have now changed the message and it now only states there are more than 5 people before you. This is not helpful in anyway as you don't have a clue if its worth holding or not. The last time it told me that it took over a hour to speak to someone. I was also given the wrong contraception as I am a smoker over 35 and they only realised 2 years later. They didn't notify me right away they booked me a appointment for nearly a month on and then told me. I have looked into other surgeries in my area but the reviews are similar. The online booking never has any appointments available and is really not fit for purpose. I feel like the whole process of bookings and see a gp need to be urgently reviewed. I feel it more for older people who may have more serious issues and not able to see or speak to a GP when needed.