Struggling to get an emergency appointment
I rang the doctors at 8am, must have redialed at least 20 times and it was engaged every time. It was coming up to 8:10am when I finally got into the telephone queue, where there were 40+ people in front of me. I managed to speak to a receptionist at the surgery and tried to explain to her that I'd spoken to both NHS 111 and a doctor from the Badger Clinic who had told me to call and make an appointment - they didn't want to know. She said she just dealt with test results and admin enquiries. I then received a text message to say make an emergency appointment with a female doctor. I rang back but they said they couldn't do anything after 6pm. The next day I called back and the receptionist took my details and it flagged up on the system and said she couldn't understand why they had sent me a text when they should have arranged an appointment for me. I later received a phone call from a doctor who said I had a urine infection and prescribed me antibiotics and told me to bring in a urine sample within the next 10-15 days regardless of my symptoms not pointing to an infection.