Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Elite Surgical


Clearly a master of his craft. Brilliant

Master of his craft - clearly passionate about the work he does Rhinoplasty 3 months post-op Doctor at Elite Surgical is honestly a master of his craft and clearly very passionate about the work he does. I have been following his work for a few years while considering having a Rhinoplasty and after my first consultation it was obvious that he was the right surgeon for me. He listened to my concerns and answered all my questions providing in-depth information from pre-op to recovery and everything in-between. Being male I was worried I wouldn’t find the right surgeon who had the experience of working on male noses as I didn’t want my nose to appear too small, feminine or up-turned as most surgeons generally tend to specialise in women however knowing that he has worked on many male noses in the past was very reassuring and the natural-looking results speak for themselves. I am now 3 months post-op and my nose is exactly how I had imagined it would be. I am so happy and grateful I had chose to go with him and I will recommend anyone considering a rhinoplasty to choose him. YOU LEGEND! I would also like to say a big thank you to the whole team at Elite Surgical who have been very well organised and courteous with me throughout the entire process. Thank you Elite Surgical :)