Enki Medical Practice
Feedback Rating
Based on 88 reviews
Reviews (88)
They were brilliant
May 26, 2022
They were brilliant throughout Covid.
Exceptionally good and helpful
May 26, 2022
My family is with them since last 10 years and we found them to be exceptionally good and helpful.
Missing medication, queue jumping up.
April 6, 2022
Several times I was given two days medication instead of the months. From number 26, then 28, queue jumping up not down, this has happened multiple times, then I’ve been in the queue for over 2 1/2 hours, then the phone cuts of , I receive a text message, stating - a doc will call me back, but if I ring back I will be priority. Which did not happen, I rang back, and was number 27, waited till 7.30pm I was cut of again, as surgery was now closed. I called the next morning and advised a member of staff, to which I was told they were very busy. When I call the surgery, I’m asked all my details, just to get a call back, then told that there isn’t any. This is ridiculous, because it’s easier to state what team your in, to know if there are any call backs, if so then you can give your details. I was also told that if you make a formal complaint, they remove you from their surgery. Also problem with the chemist. I order my script monthly. Then the chemist will give prescription weekly. They are constantly saying there is no medication, It could be on any of those 4 weeks. I tell them what date I ordered on, and contacted the doc again to confirm my prescription, ring the chemist back, they continue to say, there is nothing there. I then be very adamant, oh and to my surprise I’m told it’s just came through. They really think people are stupid. This has got to stop.
I was caller number 19 in the queue after 1hr
March 29, 2022
After 1hr 20minutes I gave up I was caller number 19 I gave up when it took that long just to get to caller number 12
Couldn't see GP
December 23, 2021
Took ages to get a Dr on the phone. Wasn't able to see GP but was sent to women's hospital gynaecology. I was asked why the Dr send me to gynae as the Dr could have seen me and given me antibiotics and painkillers. My personal view is the Dr was passing the buck.
Very supportive
October 11, 2021
Great
Difficult to see a doctor
August 31, 2021
Difficult to see a doctor.
Very short-staffed
August 31, 2021
Very short-staffed.
Lack of Appointments.
August 31, 2021
Lack of Appointments.
Good service
August 31, 2021
Good service and helpful staff