Not keeping details up to date
They're okay, every time I call them I'm waiting a long time for them to answer. I suffer with a skin condition and they said they would refer me to the hospital and I am yet to hear anything. Also, the doctor does not pronounce my name correctly even after correcting them and asking for it to be noted on my file. They don't have my next of kins details on the system after telling them the details several times.