Enki Medical Practice

good

Very good service.quick, efficient and following all the covid rules.

Very good, received a call for my first jab, asked if the time and date would be convenient, when I got there it was quite busy but I only had to wait about 15 minutes and it was the same for my second jab, very well organised and very helpful staff.

Well organised and COVID safe

It overly difficult to book an appointment as and when do you require.Long waiting times to be connected and unavailability of appointment most of the times.

Well organised
They have a unique system for covid vaccine administration.

Really difficult to get an appointment- care is ok but have to spend ages on the phone to get one.

Some reception staff are not very nice or polite. Most of the time they are not helpful.
Medical teams are brilliant and the nursing staffs are equally excellent and professional.
Took my six years old son 2 weeks ago for check-up. Relevant advice provided by the doctor, which is very much appreciated.

There are only 2 issues I have with this surgery, No.1 - I literally dread and avoid calling for appointments because despite ‘improving’ the call system I can be in position 1 for 15mins when calling. I know anytime I call for whatever reason it’s going to be at least 30mins of my time just trying to get through. I would literally rather sit in A&E and waste my time there trying to get seen. No.2 - I had emergency bloods done a week and a half ago...I’m still trying to get through to chase up the results which have not made it back and nothing has been done to rectify this in between. The bloods were an emergency for a reason but I’m the only one that seems interested in what’s happened with them and this is not the first time this has happened with my results not coming back and no one seeming to know anything about it or willing to do much about it.

I’ve been a patient here for 12 months now, and I am really happy with everything. The doctors are really good and I have received great care.