Enki Medical Practice

The midwife here is great.

The midwife is great but getting a GP appointment is not so good. You ring at 8:00am and they make a decision whether you can see someone face to face which I don't agree with. You get through and often there are no appointments. The doctors are good and the nurses are great. Some of the receptionists are not compassionate and some come across rude and blunt. I was moved from another surgery but I wasn't told why.

It's not as easy as it was before. I don't get immediate reactions. They are short staffed but they just tell you to go to 111 or A&E. They offer a call back service but the call hours afterwards. The staff are really good when you get through to them and the doctors are good. It's just getting the appointment that is the issue. They have an online service but there were issues with it so I never used it again.

They have always been helpful and give me appointments when I need to see them.

It is very difficult to get an appointment but the GP is always very helpful.

Terrible. I wouldn't bother. You can barely get appointments. When you do get one you think you are sitting in front of a doctor and it's a pharmacist. I was accused of stockpiling medication. They should inform you if you are seeing someone other than a doctor.

I had a cardiology appointment. The service was not bad. The staff there were nice and friendly.

The nurses and GP's are excellent but the reception staff are very rude and unhelpful.

I am meant to have an appointment with the mental health team here every 3 months. I turned up to my appointment and the doctor was on leave. They then gave me an appointment for next year. I asked if they could give me an earlier appointment and they said that they couldn't so no support has been offered.

Reception keeps harrassing patient into booking appointment at unsuitable times over phone when carer is engaged with duties.