Enki Medical Practice

I had chest pain & been in A/E. They told me to call GP in the morning. Enki Medical Practice is absolutely bias. They take care of other people very fast & easy. But if you are other nationality or race they leave you out & waiting. Several chest pain attacks, 15 days waiting but still had not seen GP for check up. I think they are discussing, rasist & bias. How is it possible they are still open & running with this attitude in this country??

visited today to try and obtain a repeat prescription for inhalers for my child who is asthmatic and has had asthma attacks in the past . I tried tirelessly for over a week to order his inhalers via medication call center that is provided with no luck. called my surgery several times and the phone directs you back to the medication center that is not working and then cuts off . so I decided to go there myself as he has now ran out completely and having to use his aunt's medication as desperation which is not the same but better than nothing. called 111 who advised me to call my GP it's like a merry go round . when got there the reception initially was ok and asked me to provide a letter when I advised that inhaler doses have since been changed by the consultant in November and apparently the surgery have no record of this letter. I was advised without this proof they wound not issue anything, so went back home and brough the hospital letter which a copy was taken . After providing this proof I was told the child will have to wait 48hrs before the information can be changed on his record and then issued prescription. I desperately tried to make the receptionist understand that this child is at risk of asthma attack which has happened several times before. looking along the corridor the waiting room is completely quiet none waiting . I fail to understand the lack of empathy, surely it takes two minutes to write an acute medication while awaiting changes on record especially when there is a letter from hospital consultant advising you what to issue. I am still in shock of how this was handled meanwhile my child continues to suffer after all its just another child with asthma.

They used to be good, 7 years I've been there, they say there's 20 in the queue when I call. They say make an appointment at 8am, they call you back in the afternoon and then you can see the doctor the next day. I once waited 3 months for an injection. I can't wait on the phone because my credit goes.

The surgery is absolutely disgusting it needs closing down ASAP before they kill somebody it is very unprofessional and poorly run they should be ashamed and embarrassed to work there

Can't get an appointment, you are told to ring at 8am and then you press 1 to be put through and then 2 to get a call back. They don't call you back until 2pm and say they have no appointments so you end up going to A&E.

Had to wait 1 HR b4 phone answered & told no appt. Left??? Tried 3 days to book appt. 4 my son to no avail . He still suffering with foot infection regardless what enki think ???? Go back to handing in ur medical card & waiting in surgery like in 80s & 90s till it went multi- media online ???? At least Dr had time 4 u then be on mobile phones all day . My Dr should use mims book to look up best medicine.
My son's entitled to free medicine under 16s & govt have audacity to say go buy paracetamol??? Govt should learn to read plain English written on prescription 1st b4 changing the goal post .

They were brilliant throughout Covid.

My family is with them since last 10 years and we found them to be exceptionally good and helpful.

Several times I was given two days medication instead of the months. From number 26, then 28, queue jumping up not down, this has happened multiple times, then I’ve been in the queue for over 2 1/2 hours, then the phone cuts of , I receive a text message, stating - a doc will call me back, but if I ring back I will be priority. Which did not happen, I rang back, and was number 27, waited till 7.30pm I was cut of again, as surgery was now closed. I called the next morning and advised a member of staff, to which I was told they were very busy. When I call the surgery, I’m asked all my details, just to get a call back, then told that there isn’t any. This is ridiculous, because it’s easier to state what team your in, to know if there are any call backs, if so then you can give your details. I was also told that if you make a formal complaint, they remove you from their surgery. Also problem with the chemist. I order my script monthly. Then the chemist will give prescription weekly. They are constantly saying there is no medication, It could be on any of those 4 weeks. I tell them what date I ordered on, and contacted the doc again to confirm my prescription, ring the chemist back, they continue to say, there is nothing there. I then be very adamant, oh and to my surprise I’m told it’s just came through. They really think people are stupid. This has got to stop.

After 1hr 20minutes I gave up I was caller number 19 I gave up when it took that long just to get to caller number 12