Enki Medical Practice

They were brilliant throughout Covid.

My family is with them since last 10 years and we found them to be exceptionally good and helpful.

Several times I was given two days medication instead of the months. From number 26, then 28, queue jumping up not down, this has happened multiple times, then I’ve been in the queue for over 2 1/2 hours, then the phone cuts of , I receive a text message, stating - a doc will call me back, but if I ring back I will be priority. Which did not happen, I rang back, and was number 27, waited till 7.30pm I was cut of again, as surgery was now closed. I called the next morning and advised a member of staff, to which I was told they were very busy. When I call the surgery, I’m asked all my details, just to get a call back, then told that there isn’t any. This is ridiculous, because it’s easier to state what team your in, to know if there are any call backs, if so then you can give your details. I was also told that if you make a formal complaint, they remove you from their surgery. Also problem with the chemist. I order my script monthly. Then the chemist will give prescription weekly. They are constantly saying there is no medication, It could be on any of those 4 weeks. I tell them what date I ordered on, and contacted the doc again to confirm my prescription, ring the chemist back, they continue to say, there is nothing there. I then be very adamant, oh and to my surprise I’m told it’s just came through. They really think people are stupid. This has got to stop.

After 1hr 20minutes I gave up I was caller number 19 I gave up when it took that long just to get to caller number 12

Took ages to get a Dr on the phone. Wasn't able to see GP but was sent to women's hospital gynaecology. I was asked why the Dr send me to gynae as the Dr could have seen me and given me antibiotics and painkillers. My personal view is the Dr was passing the buck.

Great

Difficult to see a doctor.

Very short-staffed.

Lack of Appointments.

Good service and helpful staff