Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Finch Road GP Practice


Doctors do not listen to me

Call you up for an appointment, you ring them and they say they're out of appointments. Then when you go for an appointment, in the waiting room, they let everyone go before your appointment and I ask what's going on. And they do not listen to me. Sometimes when I talk to them, they tell me they have other patients and just give me medication. Sometimes I do not take it because I know they are not listening to me. When my regular doctor is not there and I see another one, they change my medication without telling me. I go back to the doctor and tell them.