They'd rather do appointments over phone
I get the impression they'd rather call and speak to you over the phone. Receptionist say come in person and you can get an appointment. I got there at 8am and 17 people were waiting to get an appointment in person. There's going to be a point where the queues going to be out of the door. It all started during covid and its hasn't gone back to normal. We just don't have enough doctors.