Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Original feedback for

Good Hope Hospital


Excellent Radiology at Good Hope Hospital

I have visited Radiology at Good Hope hospital twice in 4 weeks and been delighted at the friendliness of staff and efficiency of the department. On both occasions I waited less than 5 minutes and was seen before my appointment time! I was seen both times by the same Dr, who has a kind, understanding manner. On the second occasion he had to do guided biopsy on me and was careful, thorough and competent, giving good explanations of what to expect and the opportunity to ask questions. I am very happy with my experience of our services at Good Hope! Top marks!