Goodrest Croft Surgery

On phoning over the past few months for appointments or missed mediation.
Ive found 2 receptionists telephone manner to be very unhelpful and often aggressive.
Having never witnessed this before in the 50 years of being a patient.
This is not giving the practice a positive veiw as it has done for many years.
2 of them are of the most unhelpful people ive had to deal with. so much so I try to get one of the other staff as they go ovèr and above to ensure patients get the right treatment.
such a shame that 2 people can give such a negative attitude to practice that has always had a good reputation.

I found out I was pregnant so I went to see my GP, as I am deaf I asked that the GP would ensure they book BSL interpreter for my first midwife appointment. GP just said that it won’t be necessary as it is just paper work. As this was my first pregnancy I did not know what to expect so I thought this was normal. When midwife came to see me at my home for first appointment they relied on my partner to help fill in paperwork. She didn’t gave me an opportunity to ask questions, or to explain what to do in an emergency. They didn’t tell me what was normal and what wasn’t. Because they came without interpreter. I just felt clueless and frustrated after the appointment. The whole experience left me angry and worried. Sadly I lost the baby a few weeks later.

Not treated as a number, very friendly, good communication

Doctors supportive. Always get an appointment when needed. Staff are kind and supportive. Doctors/ nurses/ midwife very caring and supportive.