Hall Green Health
Feedback Rating
Based on 135 reviews
Reviews (135)
They listen to my concerns
November 23, 2023
Quite helpful. They listen to me and my concerns. They told me to go to A&E at the QE.
Bit long winded.
November 23, 2023
It's a bit long to get appointments and it's all done over the phone and they will get us to go in face to face if they then need to see us.
Can't get appointments or get them to answer.
November 21, 2023
It's a rubbish surgery. I have tried a 100 times and can't get them on the phone. If they pick up by mistake they ask a million questions before giving you an appointment.
No follow on support
November 20, 2023
I went the GP and was offered 6 weeks off work which I felt was far far too long so they gave me a month. No good. There was no follow up support. Nothing in that sense. Felt like they had just signposted me on and they had done what they could. They just said to look up cruse and didn't say anything else. No follow through following my moms death.
Impossible System To Get An Appointment
November 7, 2023
Phone at 8.30am when they open to find all appointments have been allocated because of the flawed call back system when they dont call you back or retain your place in the queue.
Tedious online service.
October 10, 2023
It used to be good but it's gone down hill in the past few years. Getting an appointment is hard. They resort to an online service which is tedious and long winded. Needs more options on how to get appointments.
Not giving me appointments
October 9, 2023
They are not giving any appointments to me at all. I feel they are purposely neglecting me because of my mental health issues.
Very hard to get appointments
September 1, 2023
They’re the worst, very hard to get appointments, wait ages on phone then there is none. You tell them it’s emergency and they will say it’s not. Needed an appointment for my daughter they said she can get one after 2 weeks. I had an appointment after 2 days which I cancelled and got it for my daughter. Can’t take daughter anywhere else she doesn’t like change. So hard to get her seen anywhere else.
The appointment system really bad
August 31, 2023
The appointment system really bad. Anima system harder for carers. Need to have a separate log for carers, makes it difficult. My dad can't use the system and can take a couple of hours for someone to pick up depending on what time, usually no appointments. Some people are not digitally able to use the online service. Needs to be other options in place.
Difficult getting appointments
August 29, 2023
They have online system but only operational when the GP is open during working hours. Otherwise call and could be no 40 in queue. Difficult getting appointments. phoneline has 9 options, 1 for prescriptions. Seeing GP / Nurses is fine once get that appointment. I think it’s because of them having so many on file. Won’t allow patients walk in and make an appointment. Has to be done over phone or online.