Terrible, disgraceful
I have a health issue which needs immediate attention but never get to see the doctor. Anima hasn't got "Book an appointment" tab but you can cancel an appointment. No practice manager. When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf and then receptionist will put whatever he/she wants to put on system. As on my notes the receptionist put that I refused to take the appointment(lie) and second time she told me that doctor will call back but on my notes she put that she advised me to call 111. Absolutely disgraceful.