Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Hall Green Health


There isn’t enough time to talk with doctors

There isn’t enough time to talk with doctors. Some doctors are good, some bad. Communication is worse since computers. There are 20 doctors at GP practice, so you tend to see different doctors every time. We use to have a relationship with our doctors. It’s not individual anymore. We don’t receive mental health support from GP as we are already in the system. Since being on the mental health system we can’t adopt children or be on the jury service. They do have home visits as wife is scared around people.