Listened to and treated with respect.
I've now been with my GP surgery for just over a year and my experience has been very positive. All staff, including the GPs, receptionists, nurses and the pharmacist have been friendly, approachable and supportive. I am always spoken to with respect and feel I am listened to. Referrals to secondary care are made promptly and there is follow up to check progress. When I was diagnosed with a new health condition last year and didn't fully understand the letter from the hospital, the GP I saw explained to my satisfaction what I needed to know. Similarly, when I recently had new medication prescribed by the hospital and had worries about contraindications and side-effects, the pharmacist checked online and was able to reassure me. I have multiple health conditions so have regular contact with the surgery. The positive experiences I have described have been consistent during the time I have been registered at the practice.