Handsworth Wood Medical Centre

Whenever I try to contact them you can never get an answer in the phone. You could be waiting upto an hour to get through even then your problem doesn't get solved. Tried to access online portal even that keeps reading error. Spoke to a member of staff and they didn't know anything about it. Absolutely shambolic.

Oh but you can’t call them back because the phone is off the hook. Request a call back at 9:50 it’s 10:15 and NOTHING. I am stressed I am flipping angry I booked an appointment yesterday, as they told me months ago they only release appointments on the day only to find the appointment is next fudging week. I cannot stand this medical centre. Sick of these doctors taking home a flipping wage for sweet nothing

I went for a vaccination appointment just to be told that i can't get the vaccine

I could no get through each time, whenever calling the surgery it said user busy for a bout an hour. When booking online the doctors did not call either, leaving me without an appointment for even longer. Reception staff did not help and we’re rude

They just give you pain killers and go. If they don't work they give yoh stronger stuff

RECEPTION STAFF UNFRIENDLY - WOULD NOT BOOK APPOINTMENT. WITH THE DOCTOR I WOULD LIKE TO SEE - KEPT SAYING NO APPOINTMENT AVAILABLE

The doctor was very rude, aggressive and dismissive even though she was the one who turned up 40 mins late and we had to wait. The reception is ridiculously disorganised with people not communicating and nor do they know what they’re doing. To make matters worse, you can’t call the reception. All calls are diverted to a call centre however, one 4 different occasions I’ve been waiting over an hour and still couldn’t get through which begs the question, does this call centre exist?

Been on repeat prescription for 14 months (28 day supply). Every single month they forget to do. Every month I have to chase prescriptions, between the doctor and the pharmacist. I have actually seen the pharmacist fax it to the practice but they say they haven't got it. For last 3 weeks I have had to have 7 days emergency supply of my medication. Can't handle basic repeat prescriptions.

I have given them at least 7 change of address forms and they still haven't updated it, I've actually handed the physical form to the receptionist.

Very kind and reassuring and non-judgmental. Easy to get an appointment without big fuss.

I can't book appointments online as I don't have enough memory on my phone for the app. Getting appointments is hit and miss. When you at 8 am you get through, and when you do, all the appointments are gone. Some of the receptionists are really pleasant but with some you feel you are just bothering them. They can be sometimes rude. Doctors seem really good.