mental health support. Health care professionals not surprisingly, but disappointingly, don’t seem to have a good understanding of depression. Other than that it means prescribing antidepressants and referring to a mental health service that offers some sort of therapy. I have had worse GP did not know what the leading mental health charity “Mind” was. Didn’t feel completely listened to and GP made assumptions. Good in terms of medication prescribed, increased when needed and monitored. Extreme difficulty in making appointments with surgery, waiting 45 / 50 mins when you are depressed and have no motivation is not good enough.
Moving from Birmingham to Coventry and back to Birmingham, I had no continuity of care for my mental health and had to start all over with referrals / explaining myself. Also no united understanding of high functioning autism / Asperger
student at BCU, as you can only book an appointment by calling Handsworth Wood Medical Centre. However, they rarely answer the phone and when I have left voicemails I have never received a phone call back. It is not easy to go to the medical centre itself, so my only option is to call which often does not work and is a waste of time.
it's lowest level yet. Some Doctors (Not ALL) cannot cope with so many patients are prone to forgetting, misdiagnosing, assuming, lack of care & attention to patients, refusing to talk about more than one complaint per visit because MODALITY set that preference. So if you have 5 complaints you have to make 5 appointments or 2 double & 1 single appointment, concidering you cannot get through to the reception to book an appointment because everyone is told to ring at 8.30am & then when you get through an appointment is weeks away. There are too many patients at this surgery. I wonder if anyone from Modality is registered here. It is a shame this once fabulous surgery has come to what it has now. Absolute chaotic management. Needs a thorough inspection & I shall be forwarding all the reviews & complaints on Google & here. I have too many complaints to share here!
Telephone lines are always busy, you can never get through, cannot obtain appointment, looking for new surgery.worst service ever! God only knows how the elderly folks manage...
Osteoarthritis in knees and lower spine. Progressively worsening over past 5 years. Numerous 'telephone' appointments as GPS refuse face to face. Now GPS avoiding telephone appointments. Takes between 30 minutes...
