Handsworth Wood Medical Centre

It's okay, I can get appointments but it can take a long time for my children and myself.

I have stood in a queue at half seven to be told at 8 there’s no gp on site. It’s demeaning. If I call by telephone there aren’t any appointments. I work so I can’t stand in line. No leeway for those that work and have family.

Even if I call at 8am, by the time the call is answered after an hour or more, there are never any appointments left. There are no online appointments and the econsult form is no longer available.

I knew something was wrong and said so but wasn’t listened to and each doctor that I spoke to was different and wouldn’t read the history of my calls and would see each call as a separate one because it was a different doctor

I have only been here twice, they have a call back service. I can get appointments and they also run various clinics such as diabetes and respiratory.

I can't get to see them basically, they want to diagnose me over the phone. For months the GP won't see me. The urgent care centre say's I need to see my GP but I can't see my GP.

It's really terrible, can't get an appointment, you call and have to wait for an hour and there are no appointments. They have started using this system where you go to the surgery to wait. People go as early as 6:30am and there is a queue and you can still be told there are no appointments. A lot of the elders have given up getting appointments there because they can't travel there. There is no communication with patients, telling us they are changing or making changes. They offer online bookings but that is not accessible to everyone. When you finally do see a doctor, you can only discuss one thing. They cut you off if you start talking about another discussion. We are considering going private for my dad because he has conditions that when they flare up, they need to see him.

They can do ECG's on me but refused to look at my ears because they are not qualified. But they are on the umbrella list for procedures of that service.

I have a 22 month old baby and can't get an appointment. I can at 8am and can't get through. It doesn't even ring. Doctors say they are not qualified to do certain procedures, like my ears which I used to get done at Boots, but that's closed. Who are we meant to trust. Hand and mouth disease was diagnosed by my pharmacist because I couldn't get into my doctors. I am being told to see my doctors, but I can't get through.

I am a recovering cancer patient and can never get anyone at this facility to answer the phone.. When I get a ride to the facility all I get is "we're all booked for today. Call at 8am in the morning " Ridiculous!! THEY do not answer the phone..