allow the call to be taken on a different phone despite us explaining the caller herself has no use in both hands/arms at present thus better on her mums phone!! As a result the call was not made or received and the client was left without a call!
Admin staff must be trained with listening skills to respect the sick as persons will only contact if they are sick/ need to.
constantly busy,not even any online appointments available. this practice show no empathy to patients. what are patients suppose to do if can get hold of no one,what is the point of this practice when doctors are not even there.
to self isolate I request support to do this. What a waste of time. After 3 phone calls, I got 1 months medication leaving me at high risk of being a fatality in high risk group. Am so discusted with the lack of support to facilitate this. Will be contacting the surgery to take this further. What a disgrace.
Osteoarthritis in knees and lower spine. Progressively worsening over past 5 years. Numerous 'telephone' appointments as GPS refuse face to face. Now GPS avoiding telephone appointments. Takes between 30 minutes...