Handsworth Wood Medical Centre

Dear Patient,

Firstly let me apologise for the delay in my response, let me apologise for staff not picking up the phone.

We now have about 25 - 30 call handlers picking up the phone for option 1 and answering the phones to patients phoning in for appointments this should now be picked up a lot more quicker. We have now introduced the time on which your call will be picked up the call handler.

Once again I apologise for any inconvenience caused and if you have any questions please do not hesitate to contact the practice on 0121 523 7117 option 2.

Dear Patient,

Thank you for your feedback on our Practice about our Doctors I will pass this on to the team.

In regards to appointments being booked we do offer a wide range of times and appointments, the appointments are as follows on a Monday evening 18:30 - 19:30, we are open alternative Saturdays 8:00 - 13:00 and we have call backs and pre-bookable appointments through out the week till 18:00.

If you have any further questions please do not hesitate to contact the practice on 0121 523 7117 option 2.