she was the one who turned up 40 mins late and we had to wait. The reception is ridiculously disorganised with people not communicating and nor do they know what they’re doing. To make matters worse, you can’t call the reception. All calls are diverted to a call centre however, one 4 different occasions I’ve been waiting over an hour and still couldn’t get through which begs the question, does this call centre exist?
Every single month they forget to do. Every month I have to chase prescriptions, between the doctor and the pharmacist. I have actually seen the pharmacist fax it to the practice but they say they haven't got it. For last 3 weeks I have had to have 7 days emergency supply of my medication. Can't handle basic repeat prescriptions.
I have given them at least 7 change of address forms and they still haven't updated it, I've actually handed the physical form to the receptionist.